Exceed®

Release Notes V8.0


Contents

New Features

General
Exceed
Exceed X Development Kit (XDK)
HostExplorer
Directory Services Applications
Hummingbird Connectivity SSL
Sconfig
SOCKS

Discontinued Features

Accessories
All Applications
Jconfig
HostExplorer

Known Issues

General
Windows Installer
Exceed
Exceed PowerSuite
HostExplorer
Directory Services Applications
Hummingbird Basic Language
Web Update

Documentation Set

Release Notes
Manuals
Help

Documentation Updates

HostExplorer
Exceed

Third Party Software

Adobe Acrobat Reader
MIT Kerberos
Sun Java 2 Runtime Environment

Contacting Hummingbird


New Features

This section describes the new features available in the Exceed version 8.0 products release. For information on the features added in previous releases, contact your Hummingbird sales representative.

General

Support for Windows XP

All Exceed products support Windows XP, in addition to Windows NT/98/2000/Me.

Microsoft Windows 2000 Certification

Exceed and Exceed PowerSuite are certified for Microsoft Windows 2000.

Enhanced "All Users" Installation

For Windows NT/2000/XP platforms, Hummingbird Setup Wizard prompts you to choose between installing the product on the computer for the currently logged in user, or for all users. If you select "All Users", user profile folders are created for each user who logs into the workstation. When a user launches the Hummingbird product for the first time, the folders and files within the Default User directory (the Hummingbird product directory under the Program Files folder) are automatically and transparently copied to the user's profile folder.

Note: You have the option of customizing the Default User directory tree that is copied to the user's profile folder by adding user files such as profile or keyboard files.

The individual user profile folders allow users to maintain their own personalized Hummingbird settings on a workstation, preventing several users who log into the same workstation from overwriting each other's profiles and settings with their own preferences.

System Administration

The System Administration folder is now called Product Administration.

Exceed

Support for Multiple Adapters

Enhanced support for firewalls, virtual private networks, and network address translators.

X Rendering Extension

Enables anti-aliased text and alpha-blending on the Exceed X server. Newer desktop environments use this extension for anti-aliased text.

Native Window Manager Gnome Compliance

The Native Window Manager is integrated with the Gnome desktop. The four workspaces on the Exceed menu and toolbar are associated with the icons on the Desk Guide and Gnome pager.

Xconfig

Xconfig has a new user interface and new features:

Xconfig Microsoft Management Console

Xconfig Microsoft Management Console is a snap-in for Windows 2000/XP platforms. Settings specified in Xconfig directly affect those in Xconfig Microsoft Management Console. It has the following features:

Enhanced Multiple Instances of Exceed

Users can run multiple instances of Exceed. If Exceed is already running, clicking the Exceed icon opens a dialog box that prompts for a decision whether to launch a new instance of Exceed. Users can select an option to not prompt for future multiple sessions.

Enhanced Font Database

Exceed features an improved user interface for the font database application Xfonts.

LogiCad3D Support

Exceed supports the LogiCad3D input device.

XDMCP Query Shortcut

An XDMCP Query shortcut is available in the Exceed program group (Windows Start menu). Users can create and save an Xsession or Xconfig profile and leave the Host box blank. During run time, a dialog box opens and prompts for host information. Users can save this to the profile.

Additional Access Control

A dialog box prompts users for a decision whether to accept or refuse a connection attempt by an unknown X client. If the connection attempt is refused, users can send a response message to the X client. This prevents unwanted X applications from displaying on the Exceed X server while it is in passive mode.

Exceed X Development Kit (XDK)

X11 Internationalization (I18N)

X11 Internationalization (I18N) code by Sun Microsystems Inc. is implemented to allow dynamic load of XIM and XOM modules.

Hebrew and Motif 2.1.30 (CTL)

Hebrew complex text layout language for Motif 2.1CTL was created.

XDK Application Wizard Project Types

New options in XDK Application Wizard to support text internationalisation features and 64 bit cross-compilation.

Editres X Application

Editres X application is added to Local X Clients.

Mouse Wheel Support

Mouse wheel (button 4,5) Motif and Xaw libraries support is provided.

Cygwin File Specification Support

Motif and Xaw dialog widgets support the slash '/' and cygwin-like drive specification.

HostExplorer

Connecting to Available Hosts

The Connection folder of the Session Profile dialog box now lets you specify a list of hosts that HostExplorer will use to automatically connect to an available host in the event that one of the hosts becomes unavailable. The dialog box also lets you specify properties such as the number of times HostExplorer will attempt to connect to the list of hosts or the number of seconds between each connection attempt.

Informative Connection Messages

When there is a delay in connecting to a host, messages related to the connection now appear providing you with more information such as the address of the host, the reason for being unable to connect to a host, and the delay before the next connection retry.

Displaying Host Response Time

Using the Display folder of the Session Profile dialog box, you can now indicate if you want HostExplorer to display the amount of time that elapsed for HostExplorer to receive responses from the host. This response time appears in the operator information area (OIA) of the HostExplorer session window.

Working with Layouts of HostExplorer Sessions

If you tend to work with multiple HostExplorer sessions at one time, you can save this working environment as a "layout", so that you can re-use it later. For example, if you often work with four specific sessions placed at certain positions on the computer screen, you can save this working environment as a layout. The next time you open this layout, the same four sessions will appear in the exact positions and size in which you saved them in the layout.

Managing Session Events

The Event Handler is a powerful tool which enables HostExplorer to automatically react to certain events such as a specific time of day, when a connection is made, when the cursor enters a field position. In the Event folder of the Session Profile dialog box, you can specify conditions that will trigger actions (for example, Quick Scripts, macros, and system commands) automatically when these conditions are met. For example, at 9:00 a.m. each day, HostExplorer will run a macro that starts a new session and automatically logs you in to the host.

Revamped User Interface

In this version, the session options in the Session Profile dialog box have been re-organized and revised to provide you with easier accessibility to the numerous HostExplorer settings.

Additional Hotspot Options

In the Hotspot folder of the Session Profile dialog box, you can make your hotspots appear invisible; that is, rather than the hotspot text/region being highlighted, it will appear in its regular display but when you place your cursor over the hotspot, the cursor will change to a hand and you can click the hotspot to activate it. In addition, you can choose between activating the hotspot through a single mouse click or a double mouse click.

Cross-Hair Cursor

On the View menu of the HostExplorer session window is a new item which toggles the visibility of the cross-hair cursor. A cross-hair cursor consists of two "cross-hair" lines that span across the screen and intersect at the cursor.

Enhanced Color Mapping

HostExplorer provides an option in the Color folder of the Session Profile dialog box that lets you automatically assign a uniform background and/or foreground color to all field types (for example, bold, underline, and blinking) in the host session.

Enhanced File Transfer Translation Tables

HostExplorer now provides you with a larger number of PC code pages to choose from. These PC code pages are translated to the host code page that you selected in the Character Set category of the Terminal folder in the Session Profile dialog box. As well, HostExplorer automatically displays the most adequate PC code pages for the file transfer based on the host code page that you chose.

In addition, you can create your own custom transfer table in which you can define translate settings that will be used to translate data between the host and the PC.

Printing Using Printer Sessions

HostExplorer lets you create printer session profiles which are used to print information from host computers to any LAN printer in your enterprise network. The host computers can be either IBM mainframe (3270) or IBM AS/400 (5250) midrange computers. You can associate a printer session profile with a display session profile so that when you connect to a host using the display session profile, the printer session profile starts automatically and prints the data.

Printing Multiple Screens

In addition to printing individual host screens, HostExplorer provides a feature that enables you to capture multiple screens while navigating through your application so that you can print all of the screens at once.

Printing to a File

For VT profiles, HostExplorer provides a new option that lets you automatically send print jobs to a specified file. You can specify whether you want a single file to host each print job (by either overwriting the existing file or appending to the existing file) or if you want new files to be generated with incremental file names.

Support for SSL/TLS

HostExplorer 8.0 and HostExplorer Deployment Wizard now support Secure Socket Layer (SSL)/Transport Layer Security (TLS) encryption of communication. This allows administrators and users to specify various security options such as the SSL/TLS protocol that they want to use, and the cipher suite. The Certificate Manager, a new HostExplorer component, enables support for server certificates, user certificates, as well as self-signed certificates. It also enables you to manage your certificate data store, import Windows certificates, and create new certificates and private keys. The HostExplorer SSL/TLS implementation is based on the Open SSL project libraries. The OpenSSL project is a collaborative effort to develop a robust, commercial-grade Open Source toolkit, implementing the SSL (versions 2 or 3) and TLS (version 1) protocols, as well as a full-strength general-purpose cryptography library. You can access the OpenSSL project at the following address:

http://www.openssl.org

Redirecting Data Using Proxy Server Console

HostExplorer now provides Proxy Server Console, a tool that enables administrators to redirect data coming in from a range of IP addresses and ports to a specific host and port. This service is particularly useful when using web-deployed profiles from an extranet. In a traditional environment, administrators must open their firewall to their enterprise hosts to allow users to connect to them from the outside. With the Proxy Server Console, administrators simply need to open their firewall to the server on which the proxy server resides. Users will, then, connect to the proxy server which will proxy their connections to the desired host.

New API Functions

A number of new functions have been included in the Component Object Model (COM) APIs. One of the new functions is the Session object which enables programmers to control all settings and behaviors of a terminal session. Another new function is the Event Handler which consists of methods that provide applications with the ability to intercept and handle events that occur during a session.

IBM HLLAPI Compatibility

HostExplorer now offers full compatibility with IBM HLLAPI. Therefore, any organization can migrate their HLLAPI applications from IBM Personal Communication (PCOM) to HostExplorer without any rewriting.

Converting Macros Using Macro and Profile Converter

Corporations that migrate from IBM PCOM now can convert their existing macros to HostExplorer macros with the Macro and Profile Converter. This tool already enables administrators to convert Rumba and Attachmate macros and profiles to HostExplorer macros and profiles.

Support for GSS-API in FTP for Windows Explorer

You can now connect to your FTP server using the Generic Security Service API (GSS-API), which is an API for distributed security services. This API can handle session communication securely, including authentication, data integrity, and data confidentiality. The GSS-API is designed to insulate its users from the specifics of underlying mechanisms. The GSS-API implementations have been constructed based on a range of secret-key and public-key technologies (including Kerberos).

New Support for FTP Quick Scripts

Quick Script Editor, a graphical development environment, now provides support for FTP Quick Scripts which you can use to automate repetitive and tedious tasks such as uploading files to the server at a certain time each day.

Directory Services Applications

New features for Directory Services Explorer and Hummingbird Directory Services are described below.

LDAP Support

Directory Services Explorer and Hummingbird Directory Services now support the following LDAP implementations:

Automatic NIS Server Detection

Directory Services Explorer and Hummingbird Directory Services can now scan your local subnet to automatically detect NIS servers, thereby simplifying the procedure for binding to NIS domains.

Automount Objectclass Selection for LDAP Domains

Hummingbird Directory Services now lets you specify which type of objectclass attributes define the automount information for a given LDAP domain.

Updated User Interface

The Properties and Domain Configuration dialog boxes in Directory Services Explorer and Hummingbird Directory Services have been updated to accommodate the new features described above.

Hummingbird Connectivity SSL

Hummingbird Connectivity SSL enables HostExplorer to provide Secure Socket Layer (SSL) encryption, authentication, and privacy to network communication over Telnet. Hummingbird Connectivity SSL is a free add-on for HostExplorer that contains the necessary cryptographic libraries for SSL/TLS. You can download this application from the Hummingbird web site in the connectivity product pages:

http://www.hummingbird.com/nc/

For information on how to install Hummingbird Connectivity SSL, see the Hummingbird Connectivity SSL Release Notes.

Sconfig

New Custom Folders Option

Sconfig now lets you create new custom folders and subfolders and add them to the directory structure.

Run Sconfig from a Command Line

You can now use a command line to run Sconfig, generate a transform file (.mst), and apply it to an .msi file.

SOCKS

New Hummingbird SOCKS Client Configuration Wizard

The Hummingbird SOCKS Client Configuration wizard lets you configure SOCKS and set the SOCKS server authentication settings from a user interface. Using the wizard, you can make all your configurations in the socks.cfg file without editing the file manually.


Discontinued Features

The following features have been discontinued in the version 8.0 release.

Accessories

Host Editor, Finger, Tar, and Whois are no longer available.

The Network Time DOS utility is no longer available; the Windows version remains available. Launch Pad is no longer available as an accessory; it now installs as part of the Exceed Virtual Desktop.

All Applications

Windows 95 Support

Hummingbird Connectivity V8.0 products no longer support Windows 95.

Jconfig

Jconfig, the Hummingbird remote configuration tool, has been discontinued.

HostExplorer

This section lists and describes features that have been discontinued for HostExplorer 8.0.

PrintExplorer

This version of HostExplorer no longer supports PrintExplorer. This functionality is now available through HostExplorer printer sessions.


Known Issues

This section describes issues that Hummingbird is aware of at the time of release.

General

Issues with MIT Kerberos for Windows Client 2.1
and 2.0 in a Windows TSE Environment

You may experience problems with MIT Kerberos for Windows Client 2.0 and 2.1 in a Windows TSE environment (Windows NT 4.0 Server Terminal Server Edition or Windows 2000 Server with Terminal Services). When MIT Kerberos Client 2.0 or 2.1 Setup tries to install configuration files into the Windows or Windows\System32 directories, Windows TSE installs them into user profile directories instead, without adding the new path to the system path. As a result, the application cannot access the required files.

To solve this problem:

  1. To the system path variable, add the path to the user profile folder:
  2. If the user profile folder is on an NTFS partition, grant full permissions to all users for this folder.

Windows Installer

The following are known Windows Installer issues:

An error message indicates "Another instance of Hummingbird product - Hummingbird Setup Wizard is running". Only one Hummingbird installation can take place at a time. Click No to prevent the new instance from continuing. Click Yes if you are sure that no other instance is running and you want this new instance to continue.

For more information, see "Updating the Personal User Directory for All Users" in "Chapter 3: Advanced Installation" of the product manual.

Installing a Product without Advertised Shortcuts

Option 1

For each installation, run Setup using the following syntax:

setup /v"DISABLEADVTSHORTCUTS=1"

Option 2

For multiple installations or in the case of a multi-user rollout:

  1. Run Sconfig.exe.
If Sconfig is not installed, run the English version directly from the CD or from a network image. To launch Sconfig, browse to the folder:

Program Files\Hummingbird\Connectivity\8.00\Accessories

  1. Select the product .msi from the CD or network image.
  2. In the Properties dialog box, add the property DISABLEADVTSHORTCUTS. Set the value of this property to 1.
  3. Create the transform file in a location where you have write access.
  4. When you install the product, apply the transform you have just saved. This transform forces Windows Installer to create non-Advertised shortcuts.

Disabling Migration

To preserve an existing product version and install the new version 8 side-by-side, you may want to disable migration.

To disable migration of user profiles from version 6.2 to 8, run:

setup /v"ALLOWMIGRATE="

To disable migration of user profiles from version 7 to 8, run:

setup /v"DISABLEMAJORUPGRADE=1"

Warning: Side-by-side installation is not advised. It may cause incompatabilities (especially with the NFS Maestro product line).

Note: Side-by-side installation is not possible for all version 8 products (that is, version 8.0 products cannot co-exist with most other version 8 products).

Co-existence Issues

The following describes issues concerning the co-existence of certain products:

Exceed

Broadway X Applications and MS Internet Explorer 6

MS Internet Explorer 6 security prevents X Web (Broadway) from accessing standalone or full page X applications. A File Download dialog box opens, but the option to download the file from its current location is unavailable.

Cannot Launch Multiple Xconfig Sessions

You can run only one instance of Xconfig. If you are running multiple custom desktops and Xconfig is running on one desktop, you cannot launch it in another. You will need to return to the desktop on which Xconfig is running.

Manual Copy and Paste of dnetw.dll File Requires
You to Use Digital Pathworks 32 Version 7.2

To use Pathworks version 7.2 with Exceed, you must manually copy the dnetw.dll from the Pathworks CD into the Pathworks home directory.

Xstart User Names and Passwords
not Migrated from 6.2/7.x

During migration of user profiles from version 6.2/7.x to version 8, settings for user name and password are not migrated for security reasons.

Exceed PowerSuite

Installing Exceed PowerSuite Requires Transform File

If you are doing a personal installation of Exceed PowerSuite under Windows NT 4.0 Server Terminal Server Edition/Windows 2000 with Terminal Services without applying TSE transform, Exceed and HostExplorer features will not be available. For details on this installation scenario, consult the product manual.

If you are installing Exceed PowerSuite with TSE transform on Windows NT 4.0 Server Terminal Server Edition, NFS Maestro Client shortcuts will be created under the All Users profile. As a result, the NFS Maestro Client shortcuts will not appear under the Hummingbird Connectivity desktop shortcuts. They will be accessible through the Windows Start menu.

Kerberos Version Support

Due to system requirements in NFS Maestro Client, you must use MIT Kerberos for Windows Client 2.0 on Windows NT/2000. You can use MIT Kerberos for Window Client 2.0 or 2.1 on Windows 95/98; we recommend that you use 2.1. On Windows Me, you must use version 2.1.

HostExplorer

Different Behavior Between
Kerberos Client Versions Regarding Tickets

During FTP sessions, Kerberos for Windows v2.0 client does not store service tickets in the Kerberos cache. However, Kerberos for Windows v2.1 and v2.1.1 clients place service tickets in the cache. Therefore, any new connection to the host will result in new tickets being generated. For example, if there are lengthy FTP sessions running with connections to numerous hosts, there could be cache sizes of 1,000 tickets, resulting in performance problems. This is a known issue with the Kerberos for Windows client software.

Support of Kerberos Tickets on Windows XP

MIT Kerberos Client 2.1 (Leash32) does not support Kerberos version 4 tickets on Windows XP. To enable support of kerberos version 4 tickets, browse to the leash32.exe file. Right-click the file and click Properties. On the Compatibility page, select Windows 98/Windows Me compatibility.

Note: Windows XP is supported only on Kerberos for Windows 2.1.1 client.

OpenSSL

HostExplorer interfaces to the OpenSSL Project for SSL/TLS support and requires the following DLLs: ssleay32.dll and libeay32.dll. You have the option of building your own DLLs using the OpenSSL source code or you can obtain the DLLs supplied by Hummingbird in the Hummingbird Connectivity SSL add-on. If you build your own OpenSSL DLLs, you must build them directly and completely from the OpenSSL release for them to work properly with HostExplorer. Do not attempt to remove routines from these libraries for any reason (for example, to reduce library sizes); otherwise, a General Protection Fault (GPF) might result with libraries that are not complete. If you encounter system problems, use the DLLs provided in the Hummingbird Connectivity SSL add-on. The add-on is available on the product CD or at the following Hummingbird web site:

http://www.hummingbird.com

To build OpenSSL DLLs:

  1. Obtain the latest distribution of the OpenSSL Project at the following web site: http://www.openssl.org/.

    Note: Before building the OpenSSL DLLs, make sure that Perl is already installed.

  2. Read the file install.w32 which provides detailed build information for Windows and follow the configuration steps.
  3. In the command line, type the following

    cd InstalledPath\OpenSSL

where InstalledPath is the path where OpenSSL is installed.
  1. Enter the following command, as described in the install.w32 document:

    nmake -f ms\ntdll.mak

  2. To test the build, enter the following commands:

    cd out32dll

    ..\ms\test

Take note of the following:

Therefore, the assembly languages were not used. To configure the makefiles for those language files, you should run either the ms\do_masm or ms\do_nasm tool. You do not need to execute the Perl Configure script again.

Recording Quick Scripts with SSL/TLS Enabled

If you want to run a Quick Script with SSL/TLS enabled, make sure that the script includes a Connect command at the beginning; that is, the Quick Script is recorded prior to the connection. Otherwise, it will appear that the Quick Script has started before the connection to the host has been established.

As a result of the high overhead of public key cryptography and SSL/TLS handshaking, there is a delay between the black screen and the host logo. Often, the script will run ahead and attempt to issue a command before the connection is established, thus breaking the protocol.

Directory Services Applications

The following issue applies to Directory Services Explorer and Hummingbird Directory Services.

Binding to an LDAP Server Under SSL

Before you can bind to an LDAP server under Secure Socket Layer (SSL) authentication, you must install a CA certificate using Microsoft Internet Explorer. The CA certificate must come from the same root Certificate Authority that supplies certificates for the server. The version of Internet Explorer that you use must support SSL.

If you are using Windows 2000/XP, you must update your system before you install the certificate. For more information, see article Q286158 in the Microsoft Product Support Services web site:

http://support.microsoft.com

Note that XP does not support SSL in certain cases. For more information, see article Q314864.

Directory Services Explorer and Hummingbird Directory Services support SSL connections to the following LDAP servers:

Sun One Directory Server      Supported on Windows 98/Me/NT/2000/XP, provided your operating system has the latest version of the wldap32.dll system file. To determine what version of this file is on your system, and what products and service packs contain the latest version, see the Microsoft Product Support Services web site.

Microsoft Active Directory server      Supported on Windows 98/Me/NT. In certain cases, Windows XP/2000 do not support SSL connections to Active Directory servers.

Hummingbird Basic Language

Migrating Script Files from Version 6.2/7.x to Version 8

Most compiled Hummingbird Basic files (*.ebx) work in version 8 without requiring you to rebuild them in Hummingbird Basic Workbench. In some cases, the migrated script does not work if the script used to create the .ebx file used one or more of the Hummingbird directory macros (-e, -h, or -u). In this case, the script must be rebuilt to work with version 8.

Hummingbird Basic expands these macros in the following manner:
Macro Expands to path:
-h C:\Program Files\Hummingbird\Connectivity\
<version>\Accessories\
-u <ApplicationDataFolder>\Hummingbird\Connectivity\
<version>\Accessories\
-e <ApplicationDataFolder>\Hummingbird\Connectivity\
<version>\Accessories\EB\

In version 6.2, the expansion was essentially the same, except that all binary files for the product were accessible from the directory. For version 7, only the binary files for the installed features of Accessories are located in the directory.

Web Update

Update Hummingbird Option Visible to Non-Administrators

Non-administrators will see the Update Hummingbird option and the WebUpdate Settings icons in the Product Administration folder. Depending on your platform, this option behaves differently:

Windows Platforms

When a non-administrator double-clicks either icon, the Hummingbird update web site opens in a browser, but WebUpdate.exe does not run.

Windows Terminal Server Platforms

When a non-administrator double-clicks either icon, a message appears advising that, to perform an update, you must contact a system administrator. Only an adminstrator can use the shortcuts.


Documentation Set

The following documentation is provided with your Hummingbird product.

Release Notes

Release Notes are available in hard copy and HTML format. The HTML version is automatically installed when you install the product.

Manuals

Hummingbird manuals contain conceptual information on your product; procedural information on installing and using the product and related applications; and some manuals contain programming reference, interface reference, and troubleshooting information.

All manuals are available in print and online. The online versions are installed only if you do a Complete installation. Otherwise, you can locate them on the product CD in the following path:

cddrive:\Manuals

For a list of manuals that come with you product, see the introductory chapter of your Hummingbird product manual.

Help

The online Help is a comprehensive, context-sensitive collection of information regarding your Hummingbird product. It contains conceptual and reference information, and detailed, step-by-step procedures to assist you in completing your tasks.


Documentation Updates

HostExplorer

A draft HostExplorer Programming Guide is available in WinHelp and PDF format. For the most recent version of the documentation, contact Technical Support or visit the Hummingbird web site:

http://www.hummingbird.com/nc/

Exceed

Acknowledgement      Exceed includes software developed by the Apache Software Foundation (http://www.apache.org/).


Third Party Software

The following software is required for some components. You can install all third party software (except for Kerberos, see below) from Hummingbird Master Setup (msetup.exe).

Adobe Acrobat Reader

Online manuals are available in Adobe Acrobat 4.0 PDF format. You can use the supplied Adobe Acrobat Reader version 5 to view, navigate, and print these manuals.

The Reader for Windows is located on the CD in the following path:

cddrive:\3rdParty\Acrobat

MIT Kerberos

Kerberos is a network authentication protocol that provides the necessary network tools to secure information systems across an enterprise. Based on client/server identification, Kerberos uses a key-distribution model and a secure password to restrict access to classified accounts.

To use Kerberos support for HostExplorer or Xstart, you must install the Kerberos software from MIT. To download the latest version of Kerberos, go to the following web site:

http://web.mit.edu/network/kerberos-form.html

For more information about Kerberos security, go to the following web site:

http://web.mit.edu/kerberos/www/

Sun Java 2 Runtime Environment

This software is required by Xdis. We recommend you install the Sun Java 2 Runtime Environment before you install the Hummingbird product containing these features.

The Sun Java 2 Runtime Environment is located on the product CD in the following path:

cddrive:\3rdParty\SunJRE


Contacting Hummingbird

You can contact the Hummingbird Technical Support department Monday to Friday between 8:00 a.m. and 8:00 p.m. Eastern Time.
Hummingbird Ltd. 1 Sparks Avenue, North York, Ontario, Canada M2H 2W1
Canada and the USA International
Technical Support:
1-800-486-0095 +1-416-496-2200
General Enquiry:
1-877-FLY-HUMM +1-416-496-2200
Main:
+1-416-496-2200
Fax:
+1-416-496-2207
E-mail:
support@hummingbird.com
FTP:
ftp.hummingbird.com
WebSupport:
support.hummingbird.com/customer
Web site:
www.hummingbird.com